How to identify a competent secretarial agency

Employers
Competent agency

Finding a competent, let alone great, secretarial agency in London can be a challenge. Let’s face it: there are plenty! How do you know their ethics are aligned with yours? How can you be sure they’ve properly screened their candidates? And how do you know that after investing a huge amount of time briefing in your account manager, they aren’t going to move on, leaving you to start again?

While all valid questions, sadly we can’t give you all the answers outright. But we can give you a couple of pointers on what to look for and how to screen your agency properly.

Invite a few agencies to meet with you

The best way of identifying who’s the best fit for you is to meet a couple of office support recruitment agencies so you can compare their services and how their business aligns with yours. There’s a lot to be said for cultural fit. After all, if you recruit regularly you’re likely to be spending quite a bit of time with us. Not only that, but you’ll need to trust that we can deliver what you’re looking for.

Brief us in properly

Regardless of time pressures, if you don’t brief us in thoroughly and accurately, we will struggle to fulfil your brief! Permanent or temporary, as your recruiter we want to hear about your business values, culture and a description of the personalities of the team. If it’s a permanent role, it really helps us to understand the main challenges the candidate would be facing, the learning opportunities, the prospects for progression and of course, your ideal wish list. All of this info will ensure we can work efficiently and competently with you to find the right candidate.

Recruitment strategy and metrics

A strong recruitment agency will be able to clearly define their recruitment strategy beyond ‘searching the database’ and ‘putting an ad up’. A recruiter who knows the industry well and is experienced in the office support market will have a clear strategy in place for sourcing excellent candidates. Equally, they will understand the trends to be able to give you accurate and up-to-date recommendations for attracting fantastic employees.

Referrals are key

Like your hairdresser, mechanic or builder, the best recruiters are the ones referred to you. If you’re contemplating engaging an agency but don’t have a referral, ask for one! A good recruiter will have strong enough relationships in place with their clients to be comfortable asking them to provide a reference. As such you’ll be able to have a candid conversation with an objective third party.

A trusted advisor in all things talent

A recruiter should be a right hand to an HR manager or hiring manager. While sourcing candidates to fill roles is the name of the game, we will equally be able to provide valuable information and advice relating to market trends, future predictions and general guidance around talent such as employee engagement and retention.

Are you looking for a secretarial agency to assist with your support staff recruitment? Give us a call today.

Author David Morel Tiger Recruitment Team

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