Receptionist; front of house; director of first impressions; or front desk executive: whatever the chosen job title, this role represents the face and voice of a business. Performing the critical position of delivering first impressions to a company’s clients, you need to be the best at manning your fort. So, how do you stand out
Tiger 2019’s Salary and Benefits Review reveals the breadth and depth of the support staff industry, acting as a guide for candidates and clients when looking for a job and looking to recruit.
In 2018, we surveyed 500 support staff and cross-checked the data we gathered across the 8344 candidates we interviewed. The final data revealed the ongoing growth of the sector, as well as the continual importance of benefits as a long-term attraction and retention strategy. Here are some of our key findings:
Loyalty is dwindling
- 62% of those surveyed have been in their role for less than two years and half are planning on leaving within the next 12 months
- Employers are yet to cotton onto long-term retention benefits, such as share options and legacy-in-service initiatives, like additional leave
Flexible working is the new normal
- PAs are leading the way in flexible working – 65% are happy with their flexible working policy at work
- 39% have the option of remote working
- 22% have the option of flexi-time or the scope to change working hours within ‘core’ business periods
- Part-time hours are an option for 22.5% of surveyed candidates
Salaries are rising
- The ongoing low unemployment rate means that competition for quality support candidates remains high. This has resulted in higher salaries, with the average permanent salary increasing by 10.88% to £35,948, compared to 2017
- Two-thirds of surveyed PAs are expecting a raise within the next 12 months and 33% expect a bonus
- Jobseekers can also expect to see an 8-10% (in some cases, up to 15%) raise in basic salary when moving into a new role
Try before you buy
- Temp-to-perm placements increased by 42%, compared to 2017. These arrangements give both parties the chance to try out the company, role and individual before committing long-term, as well as side-stepping immediate compliance measures
- There was a 22% increase in temporary roles placed from 2017 to 2018, as well as an increase in the number of fixed-term contracts in the legal and banking industries
- The average pay rate for a PA in 2018 was £18.21 p.h., while the highest paying temporary position was £29.63 p.h.
Find out more with a full copy of our 2019 Salary and Benefits Review. Request your copy today!