Receptionist; front of house; director of first impressions; or front desk executive: whatever the chosen job title, this role represents the face and voice of a business. Performing the critical position of delivering first impressions to a company’s clients, you need to be the best at manning your fort. So, how do you stand out
Thanks to technological advancements and shifting societal attitudes, the employment landscape has shifted irreversibly in the last 10 years. However, with the advent of the millennial and Generation Z workforces, as well as the encroachment of AI and automation on working processes, the workplace of the future is set to transform even further. So how can you futureproof your career? These four soft skills are a great place to start.
While computers may be able to solve simple tasks, there will be an ongoing need for candidates to think outside the box. Successful workers will look beyond the basic data, identifying issues and working through traditional roadblocks to present and implement innovative solutions. They’ll take the time to assess all options, filtering through the information on offer to identify the most pertinent details and then translate their findings into actionable results.
Develop your critical thinking skills by working on your curiosity – get into the habit of asking questions, looking into issues further and seeking advice from decision makers. This will encourage a critical mindset.
A human’s ability to think creatively is a key differentiator compared to technology, making it one of the most important skills to develop and nurture in the future. Employees who aren’t afraid of challenging the norm will thrive, as it allows them to bring something new or unique to the table. Businesses will look to hire talent that can help them develop and innovate in imaginative ways, so those who can work with abstract ideas and create original content will be in demand!
Don’t think your role is particularly creative? It’s a myth! Every role has room for ‘outside-the-box’ thinking; it’s simply a matter of identifying where processes and procedures can be improved and then having the courage and determination to look at solutions from a different angle.
Team work makes the dream work and it will be no different in the future workplace. Knowing how to work with, manage, inspire and develop other people will only benefit your career, as it allows you to create meaningful connections, motivate others and maximise productivity. There is power in numbers, so it’s essential you build the social intelligence required to build relationships and work across interdisciplinary teams. This is especially true for diverse teams – a 2017 study found that diverse teams have a 60% improvement on decision making and outperformed individual decision makers in 87 out of 100 cases.1
The most successful employees of the future will demonstrate a desire and capability to be constantly learning, picking up new skills and knowledge to ensure long-term employment. Considering up to 65% of the jobs Generation Z expect to perform don’t actually exist yet, it’s essential you are comfortable with constant self-improvement, seeking out the opportunity to develop your understanding wherever possible. This, in turn, will encourage progression and ongoing career success. The most innovative companies will also recognise this, embracing and nurturing a learning culture wherever possible.
Looking for a job that will help you develop these soft skills? Submit your details today! We have a wide range of temporary and permanent positions available across all support functions.