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Customer Relations Host – Hindi speaking

London (West End) SALARY: £40,000 - £50,000 TERM: Permanent

An exciting opportunity for an experienced and professional Customer Relations Host to work alongside a specialised team in a reputable and established Casino located in the heart of the West End has arisen.

In this client facing role, you will be responsible for providing a 5-star guest service to new and existing members within the Casino in addition to driving new & repeat business in London and internationally.

This role covers a variety of duties including

  • Providing first-class customer service to all customers within the venue and being the main point of contact for any concierge requirements
  • You will be given a client base of existing customers and you will be responsible for their account management and will be the main point of contact
  • Working collaboratively with all departments within the club and ensure customer experience is exceeding expected standards
  • Assisting the Club Director on all activity within the Club on a monthly basis or as and when required
  • To be responsible for assisting in the planning and delivery of Events within the club and overseeing external events
  • Completing enhanced customer due diligence and social responsibility processes - reporting as required
  • Promoting the brand to existing and new customer and networking

The Candidate

The team are seeking a real people person, someone credible, confident and discreet. You must have the ability to remain calm under pressure and deal with a variety of people in a demanding situation (both personally and on the telephone). You must have a flexible approach to work and be able think quickly on your feet to solve problems as and when they arise. 

Specifically

  • Fluent in Hindi
  • A high standard of written communications
  • Excellent verbal communication and interpersonal skills
  • Client Facing
  • Be good with Mathematics
  • The ability to adopt a positive and flexible attitude to changing priorities and procedures
  • A proven track record in communicating effectively with internal departments
  • A flexible attitude to working hours and the ability travel as and when required

The successful candidate will ideally have worked in a respectable Casino, have experience dealing with HNWI and/or will come from a luxury hospitality background

Hours: 40 hours per week but must have flexibility on the hours

Benefits include:

28 days annual leave 
Additional commission structure on top of basic salary 

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POSTED: 17 Sep 2019 JOB ID: NR19447

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