A receptionist plays a crucial role in delivering the first impressions of your brand and organisation. From their telephone manner to the meet and greet of visitors, a strong receptionist is an administrator with expert communication skills.
A receptionist will be well-presented in alignment with your culture and values and possess an excellent telephone manner, as well as a natural intuition when it comes to delivering excellent client service. The extent of their administrative support to the business will likely depend on the extent of switchboard calls and visitors to greet, however it is not uncommon for a receptionist to support an office manager or administration manager with clerical or facilities services support.
Sourcing a strong receptionist is, perhaps surprisingly, one of the more challenging roles to recruit for in our day-to-day office support recruitment activity. The reason for this stems from the variability of skillsets and behaviours required of an effective administrator and first class host/ess. While these skills aren’t mutually exclusive, it can be challenging to source a bright candidate who enjoys and excels in both areas.
Our recruitment process starts with an exploration of your job brief, ensuring we have a strong understanding of what exactly you are looking for. From there, we will assess the relevant candidates’ technical skills to ensure they’re a good fit and can meet the criteria of the administrative requirements. At interview, we’ll also delve into their behavioural and competency toolkit to make the best possible assessment of their soft skills.
Your receptionist should have the capacity to manage a complex diary management system, understand the workings of a switchboard and have pride in the appearance of the office space they work in. Most importantly, they will make your guests feel welcomed and attended to from ‘hello’ to ‘good-bye’.Receptionist Job Description Template